Frequently Asked Questions
If you don’t find the question and/or answer you are looking for here, feel free to get in touch with us through the contact link in the menu above. Fill out the contact form with your information and question(s) or, if you’d prefer, write us an e-mail. You can also call us anytime between 9am and 6pm, Central Time. Lastly, you can chat with us by clicking on the chat system at the bottom of any page. We would love to hear your story and explain how we can help you get started on the video of your life!
The experience of having one’s life story professionally recorded to video is still unique to most people. We welcome the opportunity to talk personally with each customer in order to address any individual questions.
We try our best to respond to any inquiry within one business day, so please leave us the appropriate contact information and we will respond as soon as possible.
Your story is more important than you may realize and is certainly suited for a video. Contact us and we can discuss how best to begin the process with your story!
We are based in Dallas, Texas, USA, but we provide services world-wide.
You have complete control over the content of your video. We provide professional writing and editing, but you will always have the final say. Have a look at our website for more information about the process.
The time it takes to create your video depends on various factors, the most influential being the length of your story. Throughout the process, many customers find that they have more to include in their video than they initially thought and want to make adjustments to their package. Depending on the package you choose, the process will typically take anywhere from 4 to 8 weeks.
Of course!
The person who contacts us and more than likely ends up paying for the service is the client. We take every concern and requirement the client has into consideration when making the video about the subject. That means the subject is the person who the video is about! Sometimes the client and subject will be the same person, and sometimes they’ll be completely different people. Either way, we’re here to help!
This depends on whether you are the client or the subject. We will spend approximately one hour talking with the client before we make any contact with the subject. Then it's up to the client whether or not they want to be present during the interview of the subject. We've found that most clients do not want to be around. They want to be amazed and entertained when they see the finished video for the first time!
We will then spend another hour pre-interviewing the subject over the phone or Zoom to formulate the best list of questions to ask during the recorded interview. Once the time has then been set to conduct the interview, the videograhper will spend on average about three to four hours at the subject's home interviewing them. This time includes set up and tear down of all of the equipment. The subject should definitely talk with the videographer when they call if there are any timing concerns.
The pre-interview with the writer will last anywhere from one to two hours. Then the actual recorded interview will last on average about three to four hours at the subject’s home. This time includes set up and tear down of all of the equipment. That’s it! Let us work our magic from there to produce your quality video.
We only specialize in telling people's stories. However, if you have those type of commercial needs, please contact us and we might be able to direct you to the right company!
While it is possible to allow family members to participate in the interview process, it may require more of the company’s time and can increase the cost of your video. We do have very affordable spouse and sibling add-ons, but adding on someone that has a completely different story would require much more time.
We have working relationships with hundreds of videographers across several continents. In fact, we guarantee that if we can’t find anyone in the United States, we’ll fly someone to you at no extra charge. Outside of the United States, contact us for rates. We feel that passionately about preserving your stories for many generations to come.
Definitely! Let’s get in touch and talk about the best way to divide your story.
Many customers find that there is actually more to remember than they anticipated. Often customers choose to upgrade to the Gold Package when they realize how much there is to remember and capture. We work with both the client and the subject closely to make sure that all of those cherished memories are put on video!
We know that sometimes life gets in the way or things come up unexpectedly. Our goal is always to help you complete your video. If something happens please inform your Account Manager as soon as possible. You can see in our Terms and Conditions that projects can pause progress for up to 30 days without penalty.
We’re sorry to hear that! If you would like to cancel your project please read our Terms and Conditions to see if you are eligible for a refund. Please contact your Account Manager directly to start the cancellation process.
After you receive your rough cut of the video, you have one round of corrections. We advise that you take the time to go through your video and make sure you are happy with it before we burn the DVDs. If you change your mind and would like to make more changes in a further round of revisions, just let your Account Manager know and they can provide you with a quote.
The easy answer is you do! The more complicated answer is that from the time that we have created your video and put it into a “tangible form,” the video is legally yours. This applies to a file on your hard drive or a file uploaded to the Internet. A video is protected by copyright law from the moment of its creation.
You have the option to have us register the work with the Copyright Office, but this is not a legal requirement. Although registering your video with the U.S. Copyright Office isn’t necessary or required to have it covered by copyright law, it is a good idea to take the extra step to protect it if you have concerns.
If you would like us to register the video for you, there is a $100 fee. However, we provide a “Certificate of Copyright” to everyone free of charge.
You can pay online via credit card, debit card, or PayPal. If you prefer to pay over 6-18 months, we offer long term financing with Affirm. Just click on the link in the checkout process. We also accept bank transfers. Your Account Manager will walk you through the process and answer any questions you may have.
Every client has several options to pay for their video. They are outlined below.
Internally
You can either pay upfront in full, or in installments starting with a 30% deposit. If you decide to pay a deposit, your account will carry the balance and you can make a payment anytime. Then once your balance is paid in full, the amazing video will be delivered.
Externally
We also offer other installment payment options through Affirm. This allows you to receive the video as soon as it's finished, but allows you to pay for the balance over 6, 12, or 18 months. Affirm has some 0% interest options, so please check them out! You can click on the link to see if you can get pre-qualified in any of the pricing pages or during the checkout process.
Yes, shipping costs are included in your package price. The only time you'll have to pay shipping is if you order a large number of extra copies of the DVD.
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